Remember When You Had No Money for Advertising: What Worked Then?
By Hasan Luongo, Chief Promoter
For a small business, there are numerous options for generating new leads; you can create a TV or Radio ad, you can take out a listing in the Yellow Pages, you can buy Keywords, or Direct Mail lists, basically there are a ton of choices.
Before you decide which type of advertising you want to buy, you should think about how you grew your business when you had no money for advertising. What worked then still works today.
The Shoe String Approach
When most business get started they don’t have much money for advertising; so they make a concerted effort to reach out to the people they know in the community to inform them about the business, and ask them to refer them if they know of anyone that might need their service. From the first few referrals comes the first customers, and from those early customers come a few more referrals, and if you do great job of satisfying those customers, pretty soon you have a business.
Word of Mouth is how most businesses get going, whether you’re talking about a high-flying internet company like Skype, or a luxury spa.
Customers Over Exposures
I think that many businesses owners and marketers lose site of the value of referral marketing after they grow past the startup / bootstrapping phase. Buying advertising can be exciting and it takes less personal effort than referral marketing, but what about the results? Referral marketing is far more targeted and trusted than advertising, resulting in more actual customers that require considerably less selling. Just because you can afford to buy advertising does not make it the best choice.
If you want great customers, not just random clicks and calls, think about your best customers and focus your efforts on getting more people just like them. With word of mouth driven referral marketing, your marketing dollars are focused on that unique group of “high value customers” that you love to serve. Your satisfied customers have the relationships with people who share the same demographic and psychographic characteristics, and their satisfaction with your business is all that those prospective customers need to know to initiate a relationship with your business. Referral marketing is all about relationships and satisfaction, everything else is merely an advertisement.
Technorati Tags: referral marketing, relationship marketing, advertising, small business, marketing on a budget, word of mouth
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